Privacy Notice

Your privacy
In compliance with the new EU regulation 2016/679

Welcome to our website soledadmoda.com (the Site).
For SOLEDAD S.AS. (soledadmoda) your privacy and the security of your personal data are very important, so we collect and manage your personal data with the utmost care and take specific measures to keep them safe.
Below you will find the main information on SOLEDAD's processing of your personal data in relation to your navigation of soledadmoda.com and the use of the services offered. For detailed information on how SOLEDAD manages your personal data, please read our Privacy Notice.
 
Who is the owner?
Below are the main information on the processing of your personal data by SOLEDAD S.A.S. (SOLEDADMODA.COM) with offices in Corso Milano 62 - 20812 Limbiate - Monza Brianza (Italy) C.F and P.IVA 04062680964 as Data Controller.
For any clarification, question or requirement related to your privacy and the processing of your personal data you can contact us at any time by sending a request to our customer service [email protected], by calling the following number 029102482 or by writing to the address of the Soledad office SAS.

What data do we process and why?
The personal data that SOLEDAD deals with are those that you provide to us when you conclude an order and purchase goods, and those that we collect as you browse or use the services offered on Soledadmoda.com. The Soledad company can therefore collect data and information about you also from third parties, such as management Maxpho.
Your personal data are processed for the following purposes:
a) we collect the personal data necessary to conclude and execute your purchase on soledadmoda.com such as name and surname, e-mail address, shipping address, billing address, telephone and payment details;
b) we collect your e-mail address when you sign up for our newsletter service;
c) we process the personal data you provide us when you contact our Customer Service to provide the assistance requested;
d) upon your consent, we collect and use your personal data for marketing purposes in order to present our proposals and offers;
e) for the registration of your account Soledadmoda.com, we collect your name and surname, your e-mail address, your password.
f) conclude and execute the purchase contract for goods offered by soledadmoda.com;
g) allow registration to the Site and use of services reserved for registered users;
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.
Only with your express consent, however, we process your personal data for:
h) carry out commercial and promotional communication activities.
i) if you provide Soledad S.A.S. personal data of third parties, for example in cases where I decide to buy a product to be delivered to a friend, or to give a gift, Soledad S.A.S. will not be responsible for the data provided to perform the service requested by you. We remind you that the use of personal data of third parties is subjected to the discipline regarding the protection of personal data. Therefore it will be your responsibility to inform the third party.
We inform you that Soledad S.A.S. does not process personal data relating to minors. If you log in to Soledad S.A.S. and use the services offered by Soledadmoda.com declaring that you have reached the age of majority.
It is your responsibility to provide Soledad S.A.S. (soledadmoda.com) with correct and truthful data.

How do we use personal data collected?
Soledadmoda.com collects and processes your personal data for the following purposes:
a) conclude and execute the purchase contract for the products offered on soledadmoda.com. When you complete your purchase, we ask you for the personal data necessary for the execution of the contract, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, shipping of the product and possible management of the made.
b) registration on the Site and use of the services offered to registered users. Registration on the Site is possible through the inclusion of some personal information, necessary to ensure your identification and the performance of services offered to registered users.
c) provision of the proposed services on soledadmodacom. For this purpose Soledadmoda.com needs to collect, in relation to each service and its characteristics, the personal data necessary for the performance of the service requested by you.
d) management of requests to our Customer Service, which uses the personal data you provide to meet your requests for information and requests for assistance.
e) sending commercial and promotional communications following the purchase of one of our products.
 Following the purchase of one of our products on the Site, we will send you to the e-mail address that you provided us with communications containing our business proposals and related products and services.
f) subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. These communications will take place exclusively with the methods you have chosen (via e-mail, SMS, telephone, paper mail, Whatsapp).
If you would like to authorize the activities referred to in points e) and f) and then do not wish to receive further communications from SOLEDAD S.A.S. or you would like to limit the way in which you can be contacted, you can interrupt these communications at any time by simply accessing your Soledadmoda.com account, contacting Soledad by calling 029102482 or by contacting our Customer Service by sending an email to [email protected]
In relation to all the activities mentioned above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation (Amazon Web Service in Ireland, SSL certificate)

Who will treat your data?
Your personal data is processed only by personnel responsible for processing orders with access to the administration of the company Soledad as Data Controller. For organizational and functional needs related to the provision of services on soledadmoda.com, in addition, your data may be processed by our suppliers. The latter have been evaluated and chosen by Soledad S.A.S. for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal data in these countries is carried out in compliance with the guarantees provided by law.
The third parties in question belong to the following categories: suppliers of logistics services for parcels and shippers.
Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow YOOX to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.



Who is the Person in Charge of Personal Data Protection?
Soledad has appointed Maxpho as the Person in Charge of Personal Data Protection (DPO), which guarantees the protection of your data through an SSL Web-based Amazon Web Service.
We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach

How long do we keep your data?
We keep your personal data for a limited period of time depending on the purpose for which they were collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on soledadmoda.com are processed until the conclusion of all administrative and accounting formalities are therefore stored in accordance with local tax legislation (ten years), those used to send you our newsletter until you ask us to stop sending.

What are your rights?
At any time, depending on the specific treatment, you can: withdraw consent to the processing, know what are your personal data in our possession, their origin and how they are used, request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of treatment or oppose their treatment.


At any time you can exercise the rights with reference to the specific processing of your personal data by Soledadmoda.com. Find below their general description and how to practice them.
a) Access your data and modify it: you have the right to access your personal data and to request that they be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
b) Revoke your consent: you can revoke at any time a consent you have given for the processing of your personal data in relation to any activity for marketing purposes. In this regard, we remind you that the sending of commercial and promotional communications and commercial offers are considered marketing activities. Once we receive your request, it will be our duty to cease promptly the processing of your personal data based on this consent, while different treatments or based on other conditions will continue to be carried out in full compliance with the provisions in force.
c) Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data.
d) Delete your data: in the cases provided for by current legislation you can request the cancellation of your personal data. Received and examined your request, if legitimate it will be our care to cease timely treatment and delete your personal data.
e) Request that the processing of your personal data be temporarily limited: in such case Soledadmoda.com will continue to store your personal data but will not process them, unless you have done otherwise to your request and the exceptions required by law. You can get the limitation of treatment when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when your data do not need us anymore but you need to exercise your right in court and when you oppose your treatment, in the period in which we evaluate the reasons for your request.
f) Request your data or transfer it to a person other than Soledadmoda.com ("right to data portability"). You can ask to receive your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we can on your request transfer your data directly to a third party you indicate
In order to exercise some of your rights described above you can access your Soledadmoda.com account or alternatively you can contact us by calling the number 029102482 or by writing to our customer service at [email protected] the holder of the aforementioned treatment.
To ensure that our users' data are not infringed or illegitimate by third parties, we will ask you for some information before your request to exercise one of the rights indicated to ensure your identity.


If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/).
 
This information may undergo changes and additions over time, so we invite you to periodically check the contents. Where possible, we will try to inform you promptly of any changes made.